![]() When I turned back to the computer it seemed to be "restarting". I clicked on the update button and wandered off to do something before it responded in any way. Google Chrome was getting slow and had been displaying the green update arrow for a day or two. I installed some OS updates in the past couple of days but chose not to restart yet. My Mac does sometimes crash and restart but hasn't done so for a couple of months. Get in touch for free advice by completing our website contact form.My Mac just "restarted" while I was looking away and I'd like to know if it was a crash or a postponed restart due to an update. At Hero Tech Support we offer free pick up, drop off and diagnosis of your Apple device across Hampshire. If you still haven’t managed to fix your issue, it’s time to seek an Apple repair specialist to take a look for you. ![]() ![]() Don’t worry, this process is completely separate to where all your data is stored. If you’ve completed all the following steps and had no success in getting your MacBook past the loading screen, it’s time to reinstall the operating system your Mac uses to function. Select the disk from the list on the side.Click View and then click Show All Devices.Select Disk Utility and click continue.Once the Mac start up chime sounds, hold Command and R keys until the MacOS utilities window shows. If you follow our instructions carefully, you definitely have no chance. Do not worry, as dangerous as it may seem for you to be in these modes, you can’t do irreversible damage to your data without first having a warning and multiple fail safe boxes come up first. Repairing the disk will sort out any stray code or malfunctions that may be causing the loading bar to freeze, follow the instructions below to get your MacBook to repair its disk. This should set your MacBook back 24 hrs. Click Restore from Time machine Back Up.Restart your Mac and hold Command + R to open the recovery window.If you have Time machine set up on your MacBook with a recent earlier date saved and of course you don’t mind losing everything you’ve done since that date, you can use a back up to try and get rid of whatever issue has been causing the freeze. Once you hear the Mac chime release all keys.Īgain, if this doesn’t fix your issue, give the next few software processes a try.Restart your Mac and hold Command+Option+P+R before the gray screen appears.If you cannot get passed the loading screen after this, you can try a very similar process resetting the PRAM. Hold Shift+Control+Option and the Power button at the same time for approx.Shutdown your MacBook or let the power drain.To reset your MacBooks SMC follow these instructions: Resetting SMC (system management controller) reboots many of your Macs core functions, it may not always work but it’s worth giving it a go if you’ve got to this stage to no avail. Don’t worry! This will not cause any problems with your Mac, any issues you may find later on may have been caused by the freeze depending on what caused it, but never the shutdown. If you’re stuck with your Mac turned on, the only option you have is to hold down the power button until it shuts down. If you have an issue with an app and this isn’t working. This will bring up a Force Quit Applications window from which you’ll be able to select the program from the list and then click force quit at the bottom right of the window. If your loading issue is with a particular app or process, force quit the app by pressing command + option + escape. If your MacBook has been locked in any loading screen for a prolonged period of time, you’re going to need to start working through the following tips to get your Mac back up and running as it should.
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